Freshers IT Job Opening at Franklin Templeton
Experience: 0 - 4 Years
Location: Hyderabad / Secunderabad
Compensation: Competitiv
Education: UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type: IT-Software/ Software Services
Functional Area: Application Programming, Maintenance
Job Description: I. JOB SUMMARY:
Provide enterprise-wide, first-level phone support to internal employees for Franklin Templeton Technologies (FTT) related problems and requests for service.� Provide quality customer support with a high degree of customer service, technical expertise and timeliness.�
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II.JOB DUTIES/RESPONSIBILITIES:
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* Receive, log, classify and process problem/trouble calls reported to the Solution Centre
* Identify, diagnose and resolve user problems or escalate problems to Tier 2/Tier3 support for resolution. Be the customer advocate, ensuring that FTT provides the business unit with required levels of service
* Execute and coordinate escalation and notification procedures for all problem types reported, including but not limited to, the crafting and sending of paging and email service alerts
* Resolve at least 76% of all problem calls
* Provide customers with timely follow-up status on reported issues as required
* Provide detailed event/problem summary reports as required
* Represent department in user acceptance testing planning and testing activities.� Assist with the coordination of department needs/activities, implementing new applications, and department processes as required
* Assist Solution Centre management with daily departmental activities and special projects as required
* Provide necessary training and assistance to business customers, assisting them with problem identification, escalation and resolution.
* Identify department training needs
III REQUIREMENTS:
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KNOWLEDGE, EDUCATION, AND EXPERIENCE:�
* Information Technology related Bachelors Degree or equivalent combination of training and experience
* Minimum 1-3 years help desk experience, working in a technical service center environment
* Experience with problem tracking systems
* At least 1 year experience in specific technical areas including PC h
Desired Candidate Profile: We rely on attracting and retaining employees of exceptional quality. In addition, we work to instill a performance driven culture that reinforces accountability, innovation, and professional development. To reach these goals, Franklin Templeton Investments provides a comprehensive employment program that comprises a balanced work/life philosophy, competitive salaries and substantial employee benefits and services, including:
* Professional development growth opportunities through in-house classes and over 150 Web-based training courses
* An educational assistance program to financially help employees seeking continuing education
* Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employees dependents (spouses, children and dependent parents)
* Life insurance for protection of employees' families
* Personal accident insurance for protection of employees and their families
* Personal loan assistance
* Employee Stock Investment Plan (ESIP)
Company Profile: Franklin Templeton International Services India Pvt. Ltd (FTISPL) is the Indian Services wing of Franklin Templeton Inc, one of the Top Global Investment Management Company committed to offering High Quality Products and providing outstanding services to our customers who are individuals, institutions, pensioners, trusts, partnership firms and other clients. FTISPL at
Hyderabad offers various IT /Business related service and support. It stands as a key business enabler of world-wide operations for Franklin Templeton Investment. Our vision is to be a premier global investment management organization by offering high quality investment solutions, providing outstanding service and attracting, motivating and retaining talented individuals
Contact Details Company Name: Franklin Templeton Investments
Website: Not Mentioned
Executive Name: Radha Ranganathan
