Job Description:
Answer ACD calls and access customers� technical support needs and handle/route accordingly Log Customer calls Provide first level technical support on basic operations or maintenance of PCs/ or peripherals using documented procedures and available tools Use troubleshooting techniques to identify products that are defective Identify and provide input on unique or recurring customer problems Update knowledge of customers product line and service offerings ,current products and technologies Ensure proper escalation procedures - Knowledge of ISP's, and client applications/on-line tools - Ability to use the phone system - Customer Service Skills - Knowledge of Products and Processes - Ability to analyze and solve technical problems - Excellent spoken and written communication skills - Reasonably good Key boarding Skills
Aditional Information
Job Category: Software, Hardware, EDP
Job Location: Ahmedabad
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