Experience: 0 Years
Location: Bengaluru/Bangalore
Education:
UG - B.Sc - Any Specialization;BCA -
PG - Post Graduation Not Required
Industry Type: IT-Software/ Software Services
Functional Area: IT-Other
Job Description:
Responsibilities:-
-Responsible for first level support of all Ocwen IT systems
-Creation of trouble tickets NT, Mail, and Novell Account administration Problem determination for Ocwen Internal , Windows (95 thru XP),
-Provide telephone support for Frequently Asked Questions Effective escalation and follow-up with trouble tickets
-Co-ordination and followup of all MAC (Move, Add, Change) activities
KRAs:-
-Ensure 100% resolution of escalations.
-Ensure accurate and timely response to user problems.
-Understand the urgency and accordingly prioritize issues.
-Understanding of the Ocwen IT environment.
-Undestand the problem and escalate it to the correct 2nd level of escalation.
Those interested can forward profiles to
Deepa Davanum
deepa.davanum@ocwen.com
Desired Candidate Profile:
Fresher - BSC , BCA
Company Profile:
Ocwen Financial Corporation (NYSE:OCN) is a diversified financial services holding company with headquarters in West Palm Beach, Florida, and a presence in Canada, China, Germany, India, Japan and Taiwan. Ocwen Financial Corporation is engaged in a variety of businesses related to residential and commercial mortgage servicing, real estate asset management, asset recovery, global outsourcing and the marketing and sales of to third parties. Ocwen Financial Corporation is a global leader in customer service excellence as a result of our company-wide commitment to quality, integrity and accountability.
The technology arm of Ocwen is responsible for the design, development, testing, release and support of a suite of software products which run the operations of the company. Besides, these applications also support the core business operations of a host of other major players in the mortgage banking industry. These products are either #1 or #2 in their respective
Contact Details
Company Name: Ocwen Financial Solutions Pvt. Ltd
Website: http://www.ocwen.com
Executive Name: Deepa Davanum
Address: Not Mentioned
Email Address: ocwenjobs@ocwen.com
Telephone: Ocwen Financial Solutions Pvt. Ltd
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